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Invoice Assistant Terms and Conditions 

1. Introduction

1.1 The Invoice Assistant add-on feature is provided to you by Tide Platform Ltd (09595646) (“Tide” or “we”), a company incorporated in England & Wales with its registered address at 4th Floor, The Featherstone Building, 66 City Road, London, EC1Y 2AL. 

1.2 The Invoice Assistant is available to Tide members who are limited companies and sole traders. Some of the Invoice Assistant features available to sole traders may be different to those available to limited companies.

1.3 These Invoice Assistant Terms and Conditions should be read together with the Tide Terms governing your use of Tide Platform, which are available under here. Defined terms shall take their meaning from the Tide Terms unless otherwise defined herein.

2. How does it work?

2.1 The Invoice Assistant is an add-on designed to automate invoicing. It includes the following features:

✅ Automatically chase clients with overdue invoices (Automatic chasing)

✅ Automatically match invoices to payments when they’re paid (Automatic matching)

✅ Make copies of previously sent invoices and reuse them in similar cases with the necessary adjustments instead of creating new ones from scratch (Invoice Cloning)

2.2 Important additional details about Invoice Assistant and the available features (including the usage limits applicable to specific features) will be made available on our Invoicing  FAQ page. Please familiarize yourself with the FAQ page, as it forms part of the Invoice Assistant Terms and Conditions. We may amend the FAQ page and available features from time to time without notice. 

3. Subscription fees and Billing

3.1 The Invoice Assistant add-on costs £10 per month + VAT to use. Occasionally, we may offer promotional fee discounts. Subscription fees will be billed in the first week of each calendar month in advance, typically on or around the 4th day of each month. 

3.2 Your first month’s subscription fees will be debited from your Tide Business Account on a pro-rata basis when you sign up to use Invoice Assistant (or in case a free trial period applies, on the date it expires). For example, if you sign up to Invoice Assistant on 15 July, your first payment covering approximately half of the monthly fees will be taken from your Tide Business Account on 15 July. On or around 4 August, you will then be charged the full subscription fees for August.

3.3 From time to time, Tide may change the subscription fees and billing terms. Such changes will be communicated to you by email, in-app or through our website. 

3.4 Your subscription will automatically renew each month unless you cancel. You can cancel your subscription to Invoice Assistant at any time in-app. If you cancel, your subscription will remain active until the rest of the calendar month in which you cancelled and you will be charged subscription fees in full for that month. 

3.5 You authorise Tide to debit your Tide Business Accounts for all subscription fees as they become payable. If there are not enough funds in any of your accounts with us to pay your Fees, then you must pay the amount due immediately upon demand, plus any applicable processing fees, or charges for return items, plus interest at the higher of 4% a year above the Bank of England’s base rate or 4%, plus legal costs and other costs of collection as permitted by law. We reserve the right to suspend your access to the Invoice Assistant if we are not paid any monies owing to us by you on time. 

3.6 There will be no pro-rata refund of subscription fees in case of early cancellation. 

4. Important Information

4.1 We can change these terms (including subscription fees and billing terms) at any time without notice. Any changes we make to these terms will be made available to you by email, in-app or through our website. You should save and/or print a copy of these terms for future reference. Where possible, we will give you advance notice of any changes unless:

  • we reasonably think that the change benefits you;
  • we make a change to comply with law, regulation or related guidance and we’re not reasonably able to provide advance notice; 
  • the changes are minor, do not affect the quality of the service, do not materially impact the way it operates or your rights under the terms are not affected.

4.2 These Terms and Conditions will remain in place until terminated by you or us. We can terminate these terms at any time without notice. You may terminate these terms at any time by contacting our member services at hello@tide.co or through the in-app chat. The termination of the Invoice Assistant Terms and Conditions shall not automatically lead to the termination of the Tide Terms, or any other additional products and services provided by Tide unless we inform you otherwise. However, your or Tide’s provision of notice to terminate the Tide Terms or the closure of your Tide Business Account shall additionally constitute a notice of termination of these Invoice Assistant Terms and Conditions and such termination will be effective on the same date as the termination of the Tide Terms or the closure of your Tide Business Account. There will be no pro-rata refund of subscription fees for the calendar month in which cancellation or termination takes place.

4.3 If any term, condition, or provision of these terms is found to be unlawful, invalid, void, or unenforceable for any reason, the validity and enforceability of the remaining terms, conditions and provisions shall not in any way be affected or invalidated.

4.4 Any capitalized terms used here but not defined shall have the meanings given to them in the Tide Terms. The Invoice Assistant Terms and Conditions will prevail in case of any conflict with the Tide Terms.

4.5 If we don’t exercise the rights that we have against you straight away, we can still do so later.

4.6 English law applies to these terms, and the parties agree to the exclusive jurisdiction of the courts of England and Wales.

5. Queries and Complaints

5.1 For any queries relating to Invoice Assistant, you can message us in-app via the member support function. You can also get in touch by emailing hello@tide.co.

 

Version: 1.3; Date: 12 December 2023